Most of our jewelry items are shipped free of charge. If a jewelry piece has substantial more weight or bulk, a flat shipping fee of $3.00 will be applied. In addition, smaller works of art are shipped free of charge. Larger works of art will have a $10.00 flat rate applied to check-out. Your purchase(s) will be shipped in 1-4 business days. If the item is a T-shirt from a drop shipping company, shipping may take longer- depending on the vendor.
This policy applies to the Contiguous United States.
For International shipping, please contact sales@haintbluelife.com. If items are purchased w/o contact, additional shipping fees will be applied.
RETURNS
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We have a 10 day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@haintbluelife.com. Please note that returns will need to be sent to the following address:
5256 Linwick Drive, fuquay, NC, 27526, United States
If your return is accepted, since most of our items ship free or ship at a minimal amount, all returns are at the buyer's expense. We do not pay shipping for returned items. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not in the United States, shipping your goods may take longer than expected.
You can always contact us for any return questions at sales@haintbluelife.com.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@haintbluelife.com.
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